Some examples of my work. I've done all kinds of stuff...
Produced hi-fidelity functional prototypes in preparation for customer research and user-testing prior delivery to internal and external development teams.
Providing support, standards and governance for digital, ensuring adherence to brand aesthetic and marketing guidelines.
Senior UX Product Designer
2019 Apr - 2019 Jun
Refinitiv is a global provider of financial markets data and infrastructure, my role working closely with the Technology Director was to create a culture of demonstrable compliance. Design and build a testable hypotheses that provides a top down view of an organisation’s performance to inform and allow users to control data and express policies in-line with the EU GDPR.
Senior UX Designer
2013 Oct - 2018 Dec
With over 5 million customers, Tesco Mobile is an MVNO joint venture between O2 and Tesco. Supporting the Online & Mobile team, I was accountable for the management and delivery of web and app based products, ensuring customer experiences were integrated into an omni-channel experience, including telesales & retail.
CX Delivery Manager
2013 Jul - 2011 Jun
Shaping the digital experience. Working with customer experience & business owners to define the digital journey under the CX journeys.
CXDM with CX would facilitate workshops to walk through digital journeys. Output expectations:
Senior UX Designer
2011 Mar - 2011 Jun
ThoughtWorks provide software design and delivery, tools and consulting services. Supporting the product owner, I was responsible for delivering UX / UI solutions for their product Twist, an automated agile test management tool.
UX Design & Dev. Team Lead
2009 Mar - 2011 Mar
Achieved team service level targets by owning the completion of assigned work, including UX & design governance, planning, post launch reviews and delivering all assigned tasks on time and within budget.
Lead UX Designer
2008 Apr - 2009 Sep
Creative voice and brand guardian within the online user experience team. Defined the best possible experiences by optimising multiple journeys through a succession of tactical quick wins. Track record of improved customer satisfaction scores and site conversion month on month.
Highly experienced with UX and design processes, customer experience delivery and stakeholder management. Practical experience with conducting user-research, customer insights, adoption & retention initiatives through acquisition and self-service. Worked closely with product, brand, marketing, and technology teams to design multi-channel experiences for both B2B and B2C sectors. Organised, a self-starter and structured thinker with the ability to balance tactical delivery with longer-term strategic goals.
I’m passionate about art, design and technology with particular interest in digital trends. My influences stem from British design to Japanese pop culture. For recreation, I enjoy food & travel, whilst illustrating, film & photography keeps me inspired. I often run and cycle to recharge and remain competitive.
© Kenneth Tse.